Form detection failures
Your options show wherever you placed the OptionWise plugin. To send the customer’s choices with the order, OptionWise connects them to your product page’s add-to-cart form. On the vast majority of themes this is automatic. On a few themes with unusual markup, the form can’t be found — the options still appear, but the customer’s choices don’t reach the cart and required options aren’t enforced.
How to spot it
Open a product that has options on your storefront, make a selection, and add it to your cart. If the product is in the cart but your option choices aren’t on the cart line, at checkout, or on the order, OptionWise couldn’t find the add-to-cart form.
Common reasons:
- The theme uses non-standard markup for its add-to-cart form.
- Another app replaces the theme’s add-to-cart button with its own.
What to try
- Confirm it’s the published theme you’re testing, and that you’re on the full product page rather than a quick-view popup.
- Check other apps on the product page. If an app replaces or restyles the add-to-cart button, turn it off in the theme editor and test again.
- Try a stock theme to isolate it. If choices reach the cart on a duplicate of Dawn but not on your live theme, the cause is your theme’s markup — a theme customization or a third-party app altering the form.
Moving the plugin to a different spot on the page doesn’t change whether the form is found.
This is uncommon, and usually fixable once we see the page. Send support your product URL and theme name — that’s enough for us to inspect the form markup and advise.