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Orders & emailsNotification emails

Notification emails

OptionWise option values are standard Shopify line-item properties. They’re always saved on the order — you’ll see them on the order’s detail page in your Shopify admin. However, Shopify’s notification emails don’t print line-item properties by default, so the customer’s choices won’t appear in the order confirmation email (or your new-order email) until you add a small snippet to the template.

It’s a one-time, copy-paste edit per template. This page gives you the exact snippet for each place you’re likely to want it: the order confirmation email, the new order email you receive, and the packing slip.

The fastest route for the order confirmation: on your OptionWise dashboard, open Recommended for you → Add option details to your order emails. OptionWise checks your template, tells you the exact line to paste at, and confirms when it’s done. This page is the full reference for that flow and for the other templates.

The template editor’s Send test notification button can’t tell you whether the snippet works — it emails Shopify’s sample order, which has no options on it. To see the real thing, use Create a test order in the dashboard flow (it creates a test order with sample options and Shopify sends your actual notification emails), or place a test order yourself.

Order confirmation (customer email)

Open the notification template

Open your store’s Order confirmation template  (in your Shopify admin under Settings → Notifications → Customer notifications) and click Edit code.

Find the item block your emails use

Look for the block that loops over the purchased items — it starts with a line like {% for line in subtotal_line_items %} (some templates use line_items). Each product’s title and price are rendered inside it.

Shopify’s default template contains several copies of this block, one per order scenario — scroll to the last one, near the bottom of the template: that’s the copy an ordinary order renders. The dashboard flow gives you its exact line number.

Paste the properties snippet

Inside that block, find the line that prints the product title and the variant-title lines just under it (a short {% if %}…{% endif %} group). Right after that group — so options appear under the variant, the same order Shopify uses at checkout — paste:

{% for property in line.properties %}
  {% assign first_char = property.first | slice: 0 %}
  {% if property.last != blank and first_char != '_' %}
    <p style="color:#777; font-size:13px; margin:2px 0;">
      {{ property.first }}: {{ property.last }}
    </p>
  {% endif %}
{% endfor %}

Save and verify

Click Save, then go back to the dashboard flow and click Check again — it confirms the snippet is in the right place. From there, Create a test order places a test order with sample options: Shopify sends you your store’s real confirmation email (and your merchant-facing New order email). The order is marked as a test, so it stays out of your reports, and you can delete it at any time.

Keep the snippet as written: it hides OptionWise’s internal items (anything starting with _optionwise_, which customers never see) and skips any options the customer left empty.

How it renders

For a line item with a couple of options, the snippet produces:

Wooden Photo Frame
Size: Large
Engraving: Happy Birthday

If you’d rather match your existing formatting, change only the markup inside the {% if %} — the two guards and the {{ property.first }} / {{ property.last }} outputs are the parts that matter.

New order (the email you receive)

The merchant-facing New order notification is a separate template, so it needs the same edit. Go to Settings → Notifications → Staff notifications, open New order, click Edit code, and find the block that loops over the purchased items (it starts with a line like {% for line in subtotal_line_items %}; some templates use line_items). If the block appears more than once, use the last copy. Inside it, just under the lines that print the product title and variant, paste:

{% for property in line.properties %}
  {% assign first_char = property.first | slice: 0 %}
  {% if property.last != blank and first_char != '_' %}
    <p style="color:#777; font-size:13px; margin:2px 0;">
      {{ property.first }}: {{ property.last }}
    </p>
  {% endif %}
{% endfor %}

The same approach works for any other notification that lists line items — shipping confirmations, for example — each template is edited separately.

Packing slip

Packing slips live in a different place: Settings → Shipping and delivery, then Edit template in the Packing slips section. Find the loop that renders each item (it starts with a line like {% for line_item in ... %}) and paste this version — note it uses line_item rather than line:

{% for property in line_item.properties %}
  {% assign first_char = property.first | slice: 0 %}
  {% if property.last != blank and first_char != '_' %}
    <p class="text-small">{{ property.first }}: {{ property.last }}</p>
  {% endif %}
{% endfor %}

Now your fulfillment team sees each item’s selected options on the printed slip.

Uploaded files

A file-upload value is a link to the file. In a plain-text email context the link prints as a URL; in your admin it’s a clickable download. The snippets above print it as-is, so the customer gets the link in their confirmation.

Shopify notification templates are global to your store, not part of your theme — editing them doesn’t touch your storefront or your OptionWise setup. If you later reset a template to Shopify’s default, you’ll need to re-add the snippet.

Viewing ordersFrame Up