Where options appear in orders
Every option a customer fills in is saved as a standard Shopify line-item property on the product they’re buying. Because it’s a native Shopify property, it shows up automatically at checkout and on the order in your admin — and in the cart on most themes. Notification emails and packing slips need a one-time template snippet — see Notification emails.
Where you’ll see option values
A selection like Engraving: Happy Birthday or Gift wrap: Yes appears in:
- The cart — under the product (depending on how your theme renders line-item properties).
- Checkout — under the product line.
- The order in your admin — on the order detail page, under the line item, where you’ll fulfill it.
- Notification emails and packing slips — after a one-time template snippet; see Notification emails.
This is exactly how Shopify treats line-item properties from any source, so fulfillment apps that read orders through Shopify’s API see them too. One gap to know about: Shopify’s built-in order CSV export doesn’t include line-item properties — if you need options in a spreadsheet, use a fulfillment or export app that reads the order API.
Uploaded files
A file upload appears as a property whose value is a link to the uploaded file. Open the order in your admin and click through to download the customer’s file when fulfilling.
Priced options and the “Add-ons” line
If the customer chose paid options, the order also carries a separate Add-ons line that holds the add-on charge — see How pricing appears in cart. The human-readable options themselves stay as properties on the main product line.
OptionWise also adds a few hidden properties it uses internally — their
names start with _optionwise_. Shopify hides underscore-prefixed
properties at checkout and on the order status page, themes follow the same
convention in the cart, and the email snippet on the
Notification emails page filters
them too.
Editing a set doesn’t change past orders
Editing, renaming, or even deleting an option set never changes orders that already happened. Each past order keeps the exact options and wording the customer saw when they bought — so finished orders always read correctly, no matter how you change the set afterwards. OptionWise’s own Orders screen shows each order exactly as the customer placed it.