Text (multi-line)

A free-form multi-line text input. Use it for longer customer-supplied text — gift messages, special instructions, delivery notes, or anything that needs more than a single line. For short, one-line input, use Text (single-line).

When to use it

• Gift messages or card notes that may run to several lines.
• Special instructions (“please leave with the neighbor”).
• Any longer free-form answer.

Add a multi-line text option

1. In your option set, click Add option.
2. Set Type to Multi line.
3. Enter an Option name (“Gift message”, “Special instructions”).
4. Optionally, add a Placeholder — hint text shown in the empty box.
5. Done, then Save.

Like single-line text, there are no values to add — the customer types their own.

Advanced settings

• Validation → Required — require the customer to fill it in.
• Validation → Minimum length / Maximum length — set a character minimum or maximum.
• Visibility — show the box only after another choice. See Conditional logic.

What customers see

A multi-line text box next to your label. The text is added to the cart as a line-item property and carries through to the order.

Related

• Text (single-line) — for short, one-line input
• Where options appear — how the text shows on orders